Customer Testimonials in Siloam Springs AR
Very nice to deal with.
People make the difference in an organization. This is where Superior Chevrolet excels. When I come in, I am warmly greeted. I am treated like a valued customer and actually part of a family. They take care of my vehicle, and they take care of me. Service that is hard to find in this transactional world. Thanks to my service advisor, Alex.
Great service work was done in a timely manner and work was completed in a good fashion
It was a good experience I was happy with the service
Jennifer was awesome, very good at her craft, the finance guys were very thorough and made sure I understood everything. Great experience.
Sales person was very helpful,
Management is zero stars. I bought a 2024 Blazer in Aug 2024, the sales rep provided documentation of legibility for the $7500 Federal tax rebate so I filed it with my 2024 return. The IRS rejected because Superior REFUSED to file the Federal Clean Vehicle report. I received the $&%)) from GM - that is unrelated to the Federal program. I talked with Superior management, - the finance mgr (responsible for filing the form) flat refused to do so; tried to contact Superior Auto Group - they do not communicate with customers. The result is Superior Auto Group also ... Read More DealerRater - May 6, 2026
Great people,very friendly and willing to work with you on your deals
It was good as always. Joe and Miguel are the bomb.
Justin Manning in Sales and Zach McKenna in Finance were exceptional!!!! The process of buying a vehicles was so pleasant, we went back and bought another vehicle. No haggle, no stalling, just smooth and easy while being treated with kindness and respect!! Go see those two; you won't be disappointed.
absolutely amazing! everyone was so nice! it was such a quick and painless process! will def recommend
Thank you Whitney! She had the vehicle ready to go when we arrived at the dealership. The whole process was pain free and smooth. If I am ever in the market for another vehicle I know who I will go and see. I highly recommend Whitney and Superior Chevrolet.
Whitney was amazing to work with they're whole team wend above and beyond
Billy is the man! ☺️ My husband set out to buy me a new vehicle yesterday and by the close of business today, Billy made it happen and we drove it home!! He met all of our criteria for a vehicle we wanted, including price range and bells and whistles! Billy walked us through all the details of our new vehicle and made our experience seamless! Thank you, Billy, for being kind, helpful and just overall the best car salesman we have ever dealt with!
Whitney Reynolds went above and beyond to help us get a great deal on our Kia Carnival. She was honest, straightforward, and made the entire process feel easy and stress-free. From start to finish, she kept everything moving smoothly and made sure we felt confident in our purchase. We truly appreciated her professionalism and genuine care highly recommend asking for Whitney if you’re in the market for a vehicle!
Whitney helped me with the vehicle I’m currently in and she went above and beyond to help me out! She knew my situation and worked diligently with me and the banks. Once I made it to the dealership she hopped in the car with me and showed me how the car operates and we called Onstar to get me setup with my one month free subscription as well. And she checked up on me throughout the months afterwards to see how I was still enjoying the vehicle. 10/10!
Whitney was the absolute best ever! She was so helpful! Please If you come here ask for Whitney!
Great service and Dalton at superior Ford used lot was really good guy.
My husband and I were very much dreading the car buying process so probably put it off way too long. However our salesman Thomas, who was professional and personable made the total experience very easy. Thank You Thomas.
Dakota was super helpful and made the car buying experience smooth! He was so nice and got the process done for us pretty quickly! The rest of the staff that we worked with were also just as helpful!
You definitely don't want to take your vehicle here for any kind of service because they will more than likely attempt to swindle you. I brought in my 23 ZL1 for an oil change, just an oil change is well over $200 for this car at this location. They marked down they did all kinds of other stuff too that was clearly not done because not only was my coolant level low but I also filled my wiper fluid myself and it said that they did that. So of course I checked my oil and my oil was almost black and ... Read More Google - Feb 11, 2026
Whitney is amazing! She went above and beyond to ensure we got the vehicle we wanted…without being pushy!! She spent a lot of time making sure we knew how to set up and operate our new vehicle! And it didn’t stop there! She has continued to reach out and make sure if we had any questions she was there to answer them for us! She is very personable and so easy to work with! I can’t recommend her enough!
Whitney was awesome! She got my husband and I in a very nice used car and we couldn't have asked for a better experience. Whitney and her team worked smart and efficiently to get us the best deal! She very personable and easy to talk to. We highly recommend her to anyone looking for a nice vehicle that won't break the bank.
Whitney Reynolds was GREAT! She listened, did not push, was real, and answered all my questions! When I told her we were short on time, she listened and immediately let all involved know and we were out the door within 30 minutes!! She called the very next day to let me know the tires I requested were on the vehicle and ready to go!! I really appreciated the consideration and respect given to our time and requests! When it comes time to buy another vehicle, Whitney will be our FIRST call!! Thanks again Whitney! Cheryl Garrett
I can’t say enough great things about Justin M. at Superior GMC. Justin made the car-buying experience easy and stress-free. He answered all of my questions and made sure the entire process was smooth from start to finish. If you’re in the market for a vehicle, I highly recommend Justin at Superior GMC!
If you are looking for your next ride I would go here 100% they go above and beyond to get you in the right car or truck I found what I wanted they went and got it the same day late in the evening time and had it for me to look at Monday after I got off work sales man Justin manning did his thing and then Zack took over after he was done it was great thanks guys
Justin is awesome! He has been my salesman for all my Chevy vehicles. Even going over and beyond my expectations. He’s not pushy and a straight shooter. He even comes and checks on my rides when I need service. (And the service department is the best) Justin at Superior gets all gold stars and all 10s from me!!
I went in on December 27th for my birthday to get a new truck and Justin was a total rockstar. He was so nice and professional and did all he could to help me through the purchase of my 2026 Silverado. My wife and I will 100% be coming back next time we need a vehicle.
We recently had a water pump go out in our vehicle and had an emergency tow to Superior Chevrolet. They were so easy to work with and got us in and out and on our way home so quickly!!! Thank you again!!!
Absolutely love everyone here. We bought a charger and a mustang. Smooth process. Jennifer and Justin, just great people. Made the process super simple. Definitely took care of us. We will always come back here.
Purchased a Pre-Owned Cadillac through Whitney and could not have asked for a better experience! We drove several hours to get the car so she had the car ready to go before we arrived and had all of our paperwork prepared so we could get back on the road headed home as quickly as possible. Easy to say it was a Superior experience!
Great service by Tom Seliga and the parts guy Mason White! My truck had transmission issues and they took good care of me while the truck was getting fixed. Thank you guys! Yall did a great job!!
Joe Scott in the Parts Department is awesome.
If your shopping Superior for a GMC, go to the Silom Spings dealership! Their customer service and customer interaction beats the hell out of their Fayettville location.
Highly recommend this Siloam location! Jennifer was the best salesperson I’ve ever used, and I’ve bought multiple vehicles. Zach was also the most friendly & knowledgeable finance guy! Definitely won’t ever go anywhere else!
After buying my car, the title process has been HORRIBLE! Tried to get my tag and was told the vin didn't match. Well no wonder papers show it match a Dodge PU. Then new papers were mailed and they didn't work for me to get a tag! 2 wasted trips. Many phone calls. No answers. Still waiting to see whats gonna happen! No tag!
The absolute best sales team and finance guys!
Do not buy a car from this dealer over the internet. They have been known to mis-represent what they are selling. If it is advertised as “new” with a discount BEWARE!
Great place. Knowledgable, friendly and got me in and out quick.
I've been bringing in my Silverado for regular servicing for some time now. I am pleased with the professionalism and courtesy of all the staff. I especially have appreciated Joe Conaway who has been my "go-to" guy at the dealership. He goes out of his way to make sure that I am pleased!
I went in today to the Conway location because one of my old friends works there and I had inquired to him about potentially buying a used 2019 Dodge Charger, it was a Police Pursuit car. HEMI V8, All Wheel Drive, which is what I prefer, and sort of need. I go in today at about 8am to inquire and see if I can buy the car. He shows me pictures and I noticed that the car hadn't been stripped down yet, which is usual since it had just been turned in I believe a day ago or so at ... Read More Google - Jul 22, 2025
Jennifer and Zach made buying our truck simple with no pressure!
These people know what they are doing with it come to my truck Thanks to the service department
Rude
I purchased a used 2023 Tahoe in December 2024. In February 2024 I noticed that my rear passenger side tire kept slowly losing air. I took it in to our local tire shop, thinking it had a nail or something similar but that was not the case. Turns out the wheel was cracked, causing it to leak air. The crack had previously been sanded down and RE-WELDED by who I assume was either the dealership or previous owner. Now the dealership states that there was no crack, basically calling me a liar and will not return phone calls. I DO NOT RECOMMEND purchasing ... Read More Google - Mar 17, 2025
I am submitting this feedback due to concerns regarding the handling of my recent potential vehicle purchase. I believe my transaction was treated differently, possibly due to conducting it primarily via text and online application. I was interested in a Blazer EV that had been in their inventory for 480 days and sought to trade in my Chevy Bolt, despite owing more than its value. Initial contact was made via text on March 1st, submitting my application and vehicle photos. After several hours, I was asked about a co-signer, provided the information, and received no response until March 3rd. After indicating ... Read More Google - Mar 10, 2025
took my truck in to get oil change and tires rotated. they try to sell me some arms and said my some arm was wobbly. i declined. left and went to get gas and noticed how scuffed and bangedup my rims were where they rotated the tires. thats not the worst part. i get home and the next day notice a puddle under my truck. it had rained so i thought it was some left over water. next day i notice more and the rest of the ground was dry except for this puddle. i bend down and touch it ... Read More Google - Feb 20, 2025
Been getting my oil changed for years here .excellent service department. Nice people
Alex is a wonderful advisor and pleasure to work with.
Problem traveling while in Denali. Called local dealership and they gladly looked at it and helped. Above and beyond on New Year’s Eve holiday service!
We had a terrible service experience when our 2017 Encore needed the oil cooler replaced and two tire sensors replaced. It took NINE days to get it repaired. Also after paying over $2000.00 dollars, they left a front tire with 13lbs of air for us to drive home on. Beware of this dealership.
The gentleman helped us get the vehicles we needed. The porter was very helpful too
After leaving the Fayetteville location, I did not have high hopes with this location. However, our experience was phenomenal, from the moment our feet hit the lot. Our sales guy was Will, and he went above and beyond to make sure that we got the best bang for our buck, he really showed that he cared about his customers and wanted nothing more for us to get where we wanted. The sales manager was also amazing and got us what we wanted. My husband has wanted a new truck for the last 2 years and I am so thankful for both ... Read More Google - Oct 21, 2024
The last couple of visits to the service department have been very disappointing.
Well, they're definitely a dealership with salesman tactics. If you're going to try to buy here, and really any dealer, brush up and do some research on the types of sales tactics salesmen do to squeeze every dollar out of you. They're not your friends, and their job is to get as much money from you as they can. And don't think their discounts they have going as of August 2024 are exclusive to them. They're not doing you a favor.. every other dealer in the area has the same discounts (if not a little better) ... Read More Google - Aug 27, 2024
Another dealership another lousy experience. We live near Pryor OK. so we called at 8:30 am to confirm the vehicle want was there and ready to deal. We drove the 54 miles to get there at 9:30 am. The salesman and my brother got in the vehicle for a test drive with the salesman getting in the front seat. No place for me except a cramped back seat, so no go for me. They leave and shortly returned to tell me that there is a deal in finance. I ask is it a good buy to get through finance? My brother's FICO ... Read More DealerRater - Jul 1, 2024
Great selection of trucks. However, salesman like Tommy will keep customers away. Does not confront you eye to eye. Doesn't listen to what your needs are and tries to make you feel low class. As soon as I told him I was going to purchase a truck cash outright, his demeanor completely changed. Gave me the "oh really" , as if he all of a sudden he gave a care. I'd recommend looking for a salesman that doesn't try to belittle you.
My niece wanted to buy 8 cars as gifts for family she picked all 8 did bank transfers and provided proof of money they gave all of us the keys to the cars took our pictures got the sale gave us all receipts of bill of sales so we could drive off in them put the temp tags on them and then said we would have to come back to get them 4 days later no cars and they sent her money back to her bank and told us now we have to finance instead of cash and then told us we’re ... Read More Google - Apr 24, 2024
Did excellent job and Joe was very helpful and keeping me undated on my Tahoe
I will never recommend this dealership to any of my friends or better yet my enemies. I have self respect and care what happens to people when I make decisions in life that may affect others. However, this dealership does not hold the same care or integrity.
Beware if you decide to buy here they really good at the reel in but terrible at making it worth your buy. My experience was horrible they are not willing to fix their mistakes and it’s costing me $1,984.86 all for a contract that did not include taxes and licensing fees. Huge problem for me I bought a truck I am going to struggle to drive and properly tag.
was in the market for a new car and bought one but the sales dept plays you as a dumb person and service dept is the same and very slow even with appt
I have been a repeat customer since 2000. Always got the vehicle I wanted at a great price and financed. But today, was different. I was told that I couldn't have a truck. I could get an suv, but not a truck. I want a 4wd, 6 passenger truck. I want a combination family vehicle and farm vehicle. An suv does not suit this purpose. That is why I am trading in my Chevy trax. I need open cargo space and towing. And, the trax is too small for how many are in my family now. I guess I will have ... Read More Google - Sep 4, 2023
Place is a joke.ran by con artist
Bought a gmc vehicle already having problems.
Very disappointed in them. Gave them my bank loan paperwork. They said ok no problem with it. Came back had me sign paperwork they said was bank loan but they changed it to financing through them. Liars
I have been coming to this dealership for many years. The reason being is they have the best customer service ! Miguel my service adviser is always on top of his game. He guides me with good solid information to keep my vehicle running in tip top shape. Sometimes things I don't want to hear but things that need to be addressed. And I appreciate that, after all I do manage to average 60,000 miles per year. So yes I absolutely need his professional guidance.
# BEWARE # ATTENTION #
Don’t do Business with
Darren Macgomery at Superior Chevrolet in Siloam Springs. He is the definition of a crooked car sales man! We had agreed on a price for a 2020 Kia Stringer for my daughter. Was told it was available this morning. So she sold her car, and we had the cashier check in hand for the Stinger. He wouldn’t take it he told me one of his customers (buddies) had been looking at the car for 3 days and was TRYING to get finances for it. I left messages for the owners looking for help and ... Read More Google - Oct 6, 2022
Bought a Santa Fe 9/2/22, there was a "check fog light indicator on that I asked the salesman about, who told me he would get with service to get fixed only to be ignored. I fixed it myself as the message was clear that they didn't care. Not the worst thing that's ever happened to me, but not good for customer service.
The mechanic(s) that worked on my vehicle failed to put the radiator hose back on properly. Radiator fluid leaked all over my driveway and garage. The work I asked to be done, wasn’t. Terrible listening skills by everyone I spoke to in regards to the work I asked to be performed. I would never recommend Superior in Siloam Springs, AR.
One of the worst experiences ever. Signed papers on April1, 2022 and am still waiting in getting all the needed paperwork for tags. Finance guy is a shister, who talks in circles and blames things on the title department. Suggested I ask the tag agency if they “could do me a favor” and let me have the tag even through the dealership is 90+ days out for getting all lien releases needed. Will never do business here again. The only upside was the salesman was a nice guy who works with crappy team members. Absolutely DO NOT RECOMMEND THEM!
Terrible people bought a car had it two months won’t stand behind their word. Worst place ever! Salesman by the name of rich lied to us and we’re stuck with junk, filed a complaint with Leslie Rutledge for consumer complaints
They had a good selection of trucks. My sales reps. Eddie Jones and Rich Richardson we’re very nice an I will recommend them to my friends. 👍👍🇺🇸🇺🇸
Great service and Rickey was super helpful and got me right in. Highly recommend superior
If I could give no star's I would. I inquired about a 2013 Chevrolet Tahoe police vehicle that was advertised on Carfax website. I was told by the sale's manager that he would call me as I set up on the website, another sales associate emailed me that the vehicle I inquired about couldn't be sold/unavailable not sold but that they couldn't sell it because he told me the police equipment hadn't been removed from the vehicle. I informed him that the police equipment has to be removed before it can even be sold at ... Read More Google - Feb 25, 2022
Lost any future business from my household.
I was contacted by Dale a few times and let him know I was looking for a Silverado (particularly a Trail Boss which they had on the lot) and when I told him I wouldn’t pay the Market adjustment/up charge despite being ready to pay sticker price. I thought that was it, but when he contacted me again following up a week later I informed him that I took less than a 2hr drive north to Missouri and got a Trail Boss to save several thousand dollars. After hearing that, he ... Read More Google - Jan 16, 2022
I have been going back and fourth for 6 months now trying to get the finance department to help with a extended warranty refund and keep getting lied to by the finance manager danial over and over this is not ok and they will take your money but not help get it back then lie to you that’s bad business
I brought my 2011 truck in due to a recall. I had the service person go ahead a check for other issues. It turned out my truck needed much work. The service person went over the list of items, said he had the parts and my truck would be ready the next day. This was on a Wednesday so I went ahead and left my equipment in the truck as I would be getting it back the next day. Turns out I was lied to. I did not get my truck back until the following Monday. Each day I called to ... Read More Google - Nov 23, 2021
I went into the service department and was treated very rudely. This is our 3rd vehicle we have purchased from your dealership and have always been happy with your sales department,but your service department could use some help with their customer service skills.
Listed online 2021 Chevrolet Black widow edition 1500 for 55,370. Green in color and when I called to buy it. They tell me it's wrong price listed online. It's actually 88,000. What a joke these people are. Won't honor their price online. Typical sales people! Stay away. I have pictures of the vehicle and advertise price.
After being there an hour the sales manager gives us a price $10,000.00 over sticker price on a Tahoe because there inventory was low. They did this with a straight face. the poor salesman didn’t even come back in. It wasted his time too. If they are gonna try to sale it that high that’s fine but they should have told us that when we got there.
Anything but a Superior Experience!
Beware of the Bait and Switch!
After calling this dealership for information on a new AT4 they had in stock, I gave them my credit card to hold the truck until the next morning. Seeing I sold my vehicle, I explained I was a cash buyer and going to drive 2.5 hours to purchase this truck. I received a call back that they would not sell me the truck for a cash purchase, but would only sell it to me if I financed the vehicle for 7 months. A dealer that won't take certified funds for ... Read More Google - May 10, 2021
They said they could not replicate our issue which is very hard to believe. I am not even confident they ran all the diagnostic tests because as soon as I got back in my vehicle I had to alerts on my dash saying one of my tires was very low. Very disappointed with the vehicle I purchased from Superior and the service I received the several times it was in the shop being fixed. I will be taking my business to another dealership.
Anything but a Superior Experience!
Beware of the Bait and Switch!
After calling this dealership for information on a new AT4 they had in stock, I gave them my credit card to hold the truck until the next morning. Seeing I sold my vehicle, I explained I was a cash buyer and going to drive 2.5 hours to purchase this truck. I received a call back that they would not sell me the truck for a cash purchase, but would only sell it to me if I financed the vehicle for 7 months. A dealer that won't take certified funds for ... Read More DealerRater - May 10, 2021
Excellent service! Bought the truck there. My parents took it in as I’m out of state at the moment. They said they were timely and the truck drove better.
Oil Change. We dropped our truck off. They called us with an issue. We picked it up later ready to go with repair and oil changed
I knew what I wanted and Superior had it available. As an out of state buyer, communication would be very important. I connected with Mike Losh and from the first call to taking delivery, Mike did an excellent job providing quick and detailed responses. I am a happy buyer!
I took my car here because of my warrenty and half of the parts were covered so i had those replaced. They did NOT tell me that one part cannot be fixed without the other because one part will break without the other being fixed. They RIPPED ME OFF!!!
Thanks Del Choate for an easy transaction. Bought a used GMC Terrain and it’s great. Got exactly what I wanted on my trade. Will do business with this dealer again. Michael Abrahamson
